EMPOLYMENT HISTORY:-
 Troikaa Translation Services { http://www.troikaa.co.in/ }
Profile- One of the Leading Localization Company in India providing service to the globally located clients. Operation Manager-(March 2009 -till date)
Key Responsibilities:-
• Plan & Scheduling of project including management of quality, budget to ensure customer satisfaction.
• Managing entire operation with a team handling of 19 people’s in project, admin and accounts department.
• Discuss the human resource (linguistic) utilization plan every time with Project Managers in line with client’s specification.
• Creating project blueprint with use of project management software to track the project schedule, budgeting requirement for entire localization process.
• Quoting the project costing and possible delivery time to the client.
• Manage day –to -day relationship with clients on project matter by providing regular status reports and proactively offer solution.
• Conducting weekly meeting with project|admin|account team for key issue discussion and for redresses purpose.
• Updating clients for project anomalies/technical issue based on feedback from team members for issue resolution.
• Delegating duties & Job schedule to the team for ensuring adequate resource utilization.
• Make implemented changes, correction and revision in the final files requested from client end.
• Using client’s feedback for long-term improvement in services /operation.
• Contributing active participation with management in selection and annual appraisal process.
• Controlling costs for maximization profitability without compromising standards
• Ensuring financial discipline in payment receivables in coordination with accounts department.
• Resolve issue in pro-active manner, developing contingency plans where necessary, maintaining a total quality ethos at all times.

Project Manager-(April 2006- March2009)
Key Responsibilities:-
• Preparation of files (saving in different format) and liaising with other technical experts (DTP Publisher, website engineers) for timely availability of files for translation.
• Determine type of human resources (Linguistic, DTP specialist, Reviewer) going to use based on specific skill set required for project.
• Communication for project costing, delivery schedule, resource utilization plan to operation manager.
• Flag all technical issue to the operation manager attention that arises during project life cycle.
• Track project progress with effective /promptly communication with project team to ensure quality, deliveries in most cost –effective manner.
• Regularly screening new linguistic resumes and updating their information for future utilization.
• Send all invoices to the accounts department in the month end.

 Rohnnbergen

Profile- Company providing solutions to Pharmaceuticals, Travel industry.
Administrative Executive-(Nov.2003- April 2006)
• Looking day to day administration work, Telephone & front office reception, Meeting venue finalization &Travel Management, Scheduling & calendaring, attendance, petty cash management.
• Keep reports of receipts report and invoices etc.
• Dispatch of company promotional material to the sales team.
• Coordination with General Vendors for AMC.
• Preparation of region wise performance sheet for calculating sales team incentives.

• Follow-up HR department for employees query pertaining to leave, Expense, Medical etc.

Customer care Executive-(February2001- Nov.2003)
• Response to the Telephonic query put by Chemists pertaining to pharmaceutical brand information.
• Database management by entering new brands information.
• Handling customer grievances and resolving issue.


KEY COMPETENCIES
 Team Management, Communication & Decision Making, Multi tasking, Analytical, Ability to Prioritize.

EDUCATION
Bachelor of Science (1998) Ist Grade
Delhi University

12th (1994) Ist Grade
10th (1992) Ist Grade
C.B.S.E