ProZ.com frequently asked questions

1 - सदस्यता

2 - सदस्यता: सामान्य

आप निम्नलिखित देखने में भी इच्छुक हो सकते हैं:

2.1 - यदि मैं भुगतान करुं तो क्या मुझे "सदस्य" माना जाता है?

नहीं। शब्द "सदस्य" उन लोगों के लिए आरक्षित है जो सदस्यता शुल्क देते हैं। (आरंभ में शब्द "सदस्य" सभी पंजीकृत लोगों के लिए उपयोग किया जाता था; 2005 में शब्दावली को इस तथ्य को स्पष्ट करने के लिए प्रतिस्थापित कर दिया गया कि सदस्य से होने वाली आय वह है जो इस साइट को संभव बनाती है।)

2.2 - मैं सदस्यता का भुगतान कैसे कर सकता हूँ?

आप सदस्यता के लिए निम्न में से किसी एक विधि से भुगतान कर सकते हैं:

क्रेडिट कार्ड
पेपाल
मनीबुकर्स
चेक या मनीऑर्डर (केवल अमरीकी डॉलर में देय)
वायर अंतरण (EUR तथा USD में)
वॉलेट
वेस्टर्न यूनियन

1. सदस्यता खरीद पृष्ठपर जाएं
2. अपने चयनित सदस्यता विकल्प के सामने "अभी खरीदें" लिंक पर क्लिक करें
3. अपनी सदस्यता के भुगतान के लिए, आगे के पृष्ठों पर दिए निर्देशों का पालन करें।

कृपया ध्यान दें कि हो सकता है कि आपके भुगतान के तरीके के कारण आपकी सदस्यता स्थिति उसी दिन अपग्रेड न हो। उदाहरण के लिए यदि आप वायर अंतरण से भुगतान करें तो इससे आपका भुगतान मिलने में हमें दो सप्ताह तक का समय लग सकता है।

2.3 - सदस्यता की लागत कितनी है?

• सदस्यता मूल्य तथा लाभ यहां पर देखें > >


• विस्तरित निवेश विकल्पों के साथ सभी सदस्यता विकल्पों देखें > >

2.4 - यदि मैं सदस्य बन जाता हूँ तो क्या मैं निवेश पर लाभ की आशा कर सकता हूँ?

ऐसी कोई गारंटी नहीं है, लेकिन वर्तमान में सर्वेक्षण किए गए सदस्यों का उच्च प्रतिशत निवेश पर सकारात्मक लाभ रिपोर्ट करता है। समग्र रूप से 90% सदस्य एक साल के भीतर ही सकारात्मक लाभ हासिल करते हैं। 40 प्रतिशत से अधिक 3 माह के भीतर सकारात्मक लाभ प्राप्ति रिपोर्ट करते हैं। यह संभव है क्योंकि एक नए ग्राहक से मिलने का मूल्य सदस्यता की वार्षिक लागत से अधिक हो जाता है। (जून 2005 के आंकड़ें)

2.5 - क्या सदस्यता वाकई उस दर को प्रभावित करती है जिस पर मैं नए ग्राहकों से मिलने की आशा रख सकता हूँ?

हाँ। गैर-सदस्यों की तुलना में सदस्यों को नये ग्राहको से मिलने के चार गुना अधिक अवसर मिल सकते हैं। यह अंतर बढ़ रहा है क्योंकि हम नए-सदस्यों के लिए सीमित विशेषताएं बना रहे हैं इसलिए अधिक लोग ProZ.com में शामिल हो रहे हैं। (यह अनुपात जून 2005 तक का है)

2.6 - क्या ProZ.com सदस्यता मुझे ग्राहकों से मिलने में सहयता करेगी? क्या मेरा प्रमाणन/डिग्री अधिक महत्वपूर्ण नहीं है?

इन दोनो में किसी तरह का संघर्ष नहीं है। एक सदस्य होकर आप अपनी उपस्थिति और दृष्यता को बढ़ा सकते हैं, जिससे कि संभावित ग्राहक आपको (और आपके प्रत्यायकों को) खोज सकें। प्रमाणन तथा डिग्रियां होना आपको सदस्यता से मिलने वाले लाभ को बढ़ाता है।

2.7 - सदस्यों (अर्थात भुगतान करने वाले) ग्राहकों की उपलब्धि के मामले में लाभ क्यों दिया जाता है? मात्र भुगतान करने से यह साबित नहीं होता कि आप अच्छे हैं।

हम अनुवादकों को यह अनुशंसा नहीं करते हैं कि अनुवादक किए गए काम के लिए भुगतान के बिना काम करें। (गैर-लाभ मामलों में अनुवाद करना एक अलग मामला है; जब काम को बेचा न जा रहा हो तो मुफ्त अनुवाद करने में हमें कोई बुराई नहीं दिखती है।)

इसी तर्क का उपयोग करते हुए, हम ProZ.com पर बहुत सारी मुफ्त सेवाएं प्रदान करते हैं, लेकिन वाणिज्यिक कार्य पर हम एक सीमा का निर्धारण करते हैं। मूलतः भुगतान करने वाले ग्राहक के सामने अनावरण वह सेवा है जिसके लिए हम शुल्क लेते हैं। आपके निवेश के बदले में हम आपके लिए काफी मेहनत के साथ काम करते हैं और आंकड़ें बताते हैं कि किसी भी देश के पेशेवर अनुवादकों के लिए उनके कैरियर के किसी भी चरण में सदस्यता लाभकारी होती है।

2.8 - आप सदस्यता के लिए अनुवादकों को खोजने वाली कंपनियों की जगह पर, अनुवादकों से शुल्क क्यों लेते हैं?

यदि आप एक अनुवादक हैं, तो हम ProZ.com टीम के रूप में आपके लिए काम करते हैं। आपको उन औजारों और अवसरों को प्रदान करना अपना काम मानते हैं जिनको आप अपने व्यवसाय के विस्तार तथा पेशे की बेहतरी की लिए उपयोग कर सकें। हम कड़ी मेहनत के साथ काम करते हैं और महसूस करते हैं कि हम हमारे सदस्यों को उत्कृष्ट मूल्य और सेवा प्रदान करने में सफल होते हैं। यह उपयुक्त तथा आवश्यक है कि हम अपने काम के लिए शुल्क लें।

2.9 - क्या होगा यदि मैं यह निर्णय लेता हूँ कि मैं अपनी सदस्यता से संतुष्ट नहीं हूँ - क्या मुझे धन वापस मिलेगा?

हाँ। ProZ.com पूर्ण संतुष्टि की गारंटी प्रदान करता है। यदि आप अपनी ProZ.com सदस्यता से पूर्णतः संतुष्ट नहीं हैं तो एक समर्थन अनुरोध प्रस्तुत करें जिसमें वह विधि तथा खाता शामिल हो जिससे आप अपनी धन वापसी स्वीकार करना चाहते हों। एक यथानुपात धन वापसी जारी की जाएगी, जिसमें से वह शुल्क कम कर दिया जाएगा जो दिया गया होगा।


टिप्पणी: अधिकांश क्रेडिट कार्ड खरीदारी, खरीदारी के 60 दिनों तक सीधे वापस की जा सकती है। 60 दिनों के बाद धन वापसी पेपाल, मनीबुकर्स, चेक या वायर अंतरण जैसी विधियों से संसाधित की जा सकती है। उच्च अंतरण शुल्क के कारण, वायर अंतरण, धनवापसी की पसंदीदा विधि नहीं है और ProZ.com वेस्टर्न यूनियन द्वारा धन वापसी नहीं करता है।

2.10 - How can I benefit from the new automatic subscriptions?

As of 2016, new annual automatic subscriptions are available for membership, when you choose to pay via credit card or PayPal. Opting for a subscription costs less than manual renewals, and you never have to worry about your membership lapsing. You can, of course, stop or start a subscription at any time from your membership management page.

2.11 - Where can I see the status of my membership and subscription?

You can see your membership type, renewal dates, subscription and billing information, and manage details of your ProZ.com membership on the membership management page. To access it, mouse over your name at the top right corner of the site and select the option Manage.

2.12 - मैने अपनी सदस्यता के लिए भुगतान कर दिया है लेकिन इसे सक्रिय नहीं किया गया है। क्या समस्या है?

यदि आपने अपनी सदस्यता के लिए भुगतान किया है और सदस्यता अभी तक सक्रिय/नवीकृत नहीं हुई है तो कृपया एक समर्थन अनुरोध प्रस्तुत करें और निम्नलिखित जानकारी प्रदान करें:

1. उपयोग की गयी भुगतान विधि
2. भुगतान राशि ( खरीदी गई सदस्यता)
3. भुगतान की तिथि
4. लेनदेन आईडी
5. पेपाल / मनीबुकर्स ईमेल पता (यदि ये दो विधियां उपयोग की गई थी)
6. पेपाल / मनीबुकर्स लेनदेन आईडी (यदि ये दो विधियां उपयोग की गई थी)
7. बैंक खाताधारक नाम (यदि वायर अंतरण विधि उपयोग की गयी थी)

यह जानकारी आपकी खरीद को संसाधित करने में स्टाफ की सहायता करेगी।

2.13 - यदि मैं समाप्त होने के पहले अपनी सदस्यता को नवीकृत कर लूँ, तो मेरी नवीकरण तिथि क्या होगी?

हर बार जब आप नवीनीकरण की खरीद करते हैं या उदाहरण के लिए 6 माह की सदस्यता के साथ सॉफ्टवेयर प्रोत्साहन लेते हैं तो हम उस समय को आपकी वर्तमान सदस्यता के समय के साथ जोड़ देते हैं।
उदाहरण के लिए, यदि आपकी सदस्यता तीन माह में समाप्त हो जाती है और आप एक साल के लिए सदस्यता खरीदते हैं तो आपकी नवीकीकरण तारीख 15 माह बाद आएगी।

2.14 - क्या मैं अपने सहकर्मी के लिए सदस्यता खरीद सकता हूँ?

हाँ। दूसरे साइट के उपयोगकर्ताओं के लिए सदस्यता खरीदने के लिए, आपको बस अपने खाते से सदस्यता खरीद करके उपयोगकर्ता आईडी तथा सहकर्मी के साइट का नाम निर्दिष्ट करते हुए समर्थन अनुरोध प्रस्तुत करना होगा जिससे कि स्टाफ अर्जित सदस्यता को स्थानान्तरित कर सकें।

2.15 - मेरी सदस्यता समाप्ति की तारीख क्या है?

आपकी सदस्यता की समाप्ति या नवीनीकरण तारीख वह तारीख है जो साइट के पेज के शीर्ष पर दिख रहे आपके नाम के ऊपर माउस ले जाने पर दिखती है।

आप अपनी सदस्यता समाप्ति तारीख की जानकारी अपने सदस्यता पृष्ठपर देख सकते हैं।

2.16 - क्या मेरी सदस्यता समाप्त होने पर अपने आप नवीकृत हो जाएगी?

आपकी सदस्यता स्वचालित रूप से नवीकृत हो जाएगी, यदि आपने पिछली बार सदस्यता खरीदते समय, पेपाल रिकरिंग भुगतान विकल्प को चुना है। अन्यथा आपको अपनी सदस्यता को नवीकृत करने के लिए यहां.बताए गए भुगतान चरणों का पालन करना होगा।

2.17 - मै अपनी पूर्ण सदस्यता को विस्तरित अवधि के लिए खरीदना/नवीकृत करना चाहता हूँ। क्या यह संभव है?

हाँ। आप 3, 5 या 10 वर्षों के लिए पूर्ण सदस्यता खरीद/नवीकृत कर सकते हैं। आप सभी विकल्पों को यहांदेख सकते हैं।

2.18 - क्या मैं छोटी अवधि के लिए (एक वर्ष से कम) अपनी पूर्ण सदस्यता खरीद/नवीकृत कर सकता हूँ?

हाँ, आप केवल 6 माह के लिए भी पूर्ण सदस्यता खरीद/नवीकृत कर सकते हैं।

2.19 - यदि मैं कुछ समय के लिए उपलब्ध नहीं हूँ तो क्या अपनी सदस्यता के स्थगन का अनुरोध कर सकता हूँ?

सदस्यता स्थगन के लिए अनुरोध पर मामले-दर-मामले के आधार पर साइट स्टाफ द्वारा मूल्यांकन किया जाएगा। यदि मातृत्व अवकाश, छुट्टी, बीमारी या शोक के मामले में सदस्यों को उनकी सदस्यता अवधि को स्थिर(फ्रीज़) करने या स्थगित करने की अनुमति दी जा सकती है। हालांकि अनुरोधों का पृथक-पृथक मूल्यांकन होगा और सदस्य को अनुरोध के कारण के साक्ष्य को प्रस्तुत करने को कहा जा सकता है।
अपनी सदस्यता को स्थगित करने के अनुरोध के लिए बस एक समर्थन अनुरोध प्रस्तुत करें और संबंधित किसी साक्ष्य को प्रदान करें जिससे कि साइट स्टाफ आपके अनुरोध पर ध्यान दे सकें व निर्णय ले सकें।

2.20 - What happened with partial and student memberships?

As of October 2016, partial and student memberships are no longer available. As time went by, these alternative options to full professional ProZ.com membership were being selected by users less and less. For this reason, and as ProZ.com membership has become more accessible, these options have been discontinued.

3 - The Plus service package

The Plus service package was introduced in late 2016. It includes all of the services and benefits of the Standard package, plus a suite of new tools and services. See the services included in the Plus package here »

3.1 - What is included in the Plus service package? How is it different from the Standard package?

The Plus service package includes all of the services and benefits of the Standard service package. In addition, it includes a growing suite of new tools and services. You can compare the services included in both Standard and Plus packages here.

You can also see each new feature release in the Plus package, view introductory videos, and give feedback on the Plus service package landing page.

3.2 - Will members who choose the Plus package have advantages in the traditional ProZ.com directory over those who choose the Standard package?

Directory ranking will not be affected by which membership package you have-- sorting will still be done with members in the first layer of results (regardless of membership package).

3.3 - What is meant by new client channels external to ProZ.com in the Plus extras?

The internet is going the way of the cloud, and in principle cloud technology presents the opportunity for the ProZ.com team to take steps to promote the services of ProZ.com members beyond the confines of ProZ.com. Imagine an LSP or client using, say, a mobile app to access you directly for translation or interpreting services, without ever needing to go to ProZ.com. Cloud technology makes that possible, and we have been taking steps in that direction.

3.1 - How far along is the effort to establish that sort of new client channel?

Efforts are continuously developing, as it takes time for habits to change. We believe this is the future. What we have seen so far is that client activity at TM-Town is increasing, and separately, there are a few agencies already using ProZ.com cloud and API services to discover the services of ProZ.com members from within their own management systems.

Since 2018, ProZ.com is also in partnership with Boostlingo, connecting interpreters to end clients through their platform. If you are interested in becoming a Boostlingo interpreter, apply to the Interpreters Pool and submit a support request with your relevant credentials, and a ProZ.com team member will get in touch with you.

As new partnerships and external channels become available, ProZ.com will continue to announce them.

3.2 - What external channel-related features have been released so far?

These are all detailed on the Plus service package landing page. From there you can read about each release, view introductory videos, and provide your feedback.

3.3 - The value of the external client connections included in the Plus package is shown as U$D144+. Where does that figure come from?

The value of the external client connections is difficult to quantify at this time. But we can say that membership in one of the external channels alone, TM-Town, costs U$D144 and is included in the Plus package.

3.4 - I already have a paid TM-Town membership. What happens when I buy the Plus package?

Your current TM-Town membership will be synced/extended to match the renewal date of your ProZ.com membership. If you are on a paid monthly plan, your payments will be stopped. If you are on a paid annual plan, you will be refunded the prorated amount of the remainder of your membership period.

3.5 - I am not interested in TM-Town, and the concept of external channels seems too vague to me right now.

In that case, to be on the safe side, you might want to assume a value of zero for external channel.

3.4 - How is the value of the basket of tools from ProZ.com partners calculated?

That is the sum total of the value of licenses confirmed so far to be included in the basket. It is planned that more will be added as the Plus package moves forward.

3.5 - Will more features and services be added to the Plus package in the future?

Yes. Just as the Standard package has been continuously built up over the years, so too will new benefits be added to the Plus package over time.

3.6 - Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?

Although decisions of which package to include a new feature or tool in will be made on a case-by-case basis, it is safe to assume that the majority of ProZ.com investment will be made in increasing the value of the Plus package to members.

3.7 - What if I am not interested in some features of the Plus package?

If you are not interested in using a part of the Plus package, no problem, just don't use it. All of the extra services and features are permission-based, allowing you to use what you want, in accordance with your own preferences and needs.

3.8 - Can I upgrade from Standard to the Plus package?

Yes. In checkout, your current membership will be calculated into a discount towards purchase of the Plus package. The discount will depend on the length of remaining membership.

3.9 - क्या मैं सदस्यता का स्तर कम या अधिक कर सकता हूँ?

हाँ। आप अपनी सदस्यता प्रकार को कभी भी बदल सकते हैं। ऐसा करने के लिए, आप बस उस सदस्यता को खरीदें जिसे आप चाहते हैं और एक समर्थन अनुरोधप्रस्तुत करें।

यदि आप अपनी सदस्यता को अपग्रेड करने का तय करते हैं तो, आपकी शेष बची आधी सदस्यता को नई सदस्यता की अवधि में जोड़ दिया जाएगा।

यदि आप अपनी सदस्यता को डाउनग्रेड करना चाहते हैं तो आपकी शेष सदस्यता अवधि के लगभग दुगने को नई सदस्यता अवधि में जोड़ दिया जाएगा।

3.10 - Why is there no money back guarantee offered with the Plus package?

The nature of some of the services offered in the Plus package means that third-party licenses, payments to trainers and other partners may be made by ProZ.com at the time of your membership purchase, and those will not necessarily be refundable to ProZ.com. Instead of a pro-rated refund on your Plus package, you will be offered the option to switch to the Standard package. However, if you are in any way unsatisfied with your Plus package experience, submit a support request, we want to hear from you.

4 - Premium monthly membership (with website and AI tool)

In September 2023, ProZ.com released a new premium monthly option for membership, which includes all of the benefits and tools of the Plus subscription, plus access to your own website and hosting, and your own AI translation tool.

The new premium monthly option is available via a subscription at $25 a month. Considering that some of the benefits included in this subscription (a CAT tool, website and hosting, AI tool, free training courses, etc.) would, if purchased separately, cost around $25 a month each or more, this new option is the best deal that ProZ.com has offered freelance language professionals to date.

You can see more about the new premium monthly option on the membership page »

4.1 - What does the ProZ.com website service for Premium subscribers include?

As a ProZ.com Premium member you get your own professional website designed by experts, at your own domain, included in the monthly membership fee (website hosting, alone, can cost $25/month elsewhere, and website design may cost thousands).

This service is part of ProZ*360, and you can learn more about it on 360's page.

5 - Business membership

5.1 - What is Business membership?

Business membership is the ProZ.com membership option designed specifically for business users of ProZ.com, such as translation companies / agencies and other corporate language services providers. Advantages are available to help recruit, vet, manage, and pay freelancers.

You can learn more about Business membership on the membership page.

Levels of business membership are available as Standard, Plus, and Enterprise.

Business membership benefits are given to all employees.

5.2 - What are the benefits of Business membership?

As full business participants in the world's leading translation portal and community, Business members enjoy special exposure, privileges and standing in the ProZ.com community.

In addition to being distinguished with a special Business membership ribbon, business members gain the commercial benefit of inclusion in the Business membership directories -- both public and private enterprise versions. They can also post standard jobs directly, without waiting for them to be vetted, and they enjoy direct telephone access to support.

For a full list of benefits, see the Business membership page.

5.3 - Where is the Business directory?

The Business directory is at proz.com/business. It is accessible from the top navigation menu by going to "Jobs & Directories" > "Translation Companies".

5.4 - Are any of the benefits of Professional membership included in Business membership?

Many of the benefits of individual membership are included in business membership, including full access to the Blue Board, job postings, unvetted forum postings, discounts on events, the right to organize powwows, etc. However, benefits that make sense only for individuals —such as inclusion in the freelancer directory— are not included.

Note that access to networking features, which potentially affect other members, may be modified or revoked at the discretion of the ProZ.com team.

5.5 - What happens to my current Professional membership if I purchase a Business membership?

If you are already a standard member of ProZ.com, you have two options in taking out a business membership:

1. you can create a new profile specifically for business activities, purchasing the membership for this new profile
   
2. you can purchase the business membership under your current profile.
   

5.6 - How do I join as a Business member?

Head to the Business membership page to subscribe.

5.7 - How do I get a Success Manager?

ProZ.com assigns an account manager to members to help you take full advantage of all business members' benefits and reach your goals.
In most cases, each Business paying member has a Success Manager whom you can contact anytime.



If your Business page does not have an account manager, please feel free to send a message to [email protected] or contact the support team to request one.

5.8 - Are there any conditions under which a company that wants to join will be refused?

The ProZ.com staff reserves the right to refuse business members on a selective basis.

Companies may not be accepted as business members if

• they have low average Blue Board entries


• there are reports of non-payment on file from ProZ.com translators or interpreters

5.9 - साइट सदस्य कौन से लोग हैं?

साइट सदस्य वे साइट उपयोगकर्ता हैं जिनके पास वर्तमान में भुगतान की हुई सदस्यता है। सदस्यों के पास कुछ नेटवर्किंग लाभ हैं और वे समस्त आंकड़ों, समस्त विशेषताओं व सभी ग्राहकों तक पूर्ण पहुंच रखते हैं तथा उनका लाभ उठाते हैं और वे एक ऐसी साइट से संबंधित हैं जो अनुवाद किए जाने के तरीके का पुनःनिर्धारण व सुधार कर रही है।

5.10 - Business member benefits overview

Recognized employees of a business with membership at ProZ.com inherit access permissions to the following benefits, listed by business membership tier.

Standard (business):

1. Standard tier business member badge
   
2. Standard member visibility in the Business directory
   
3. Enhanced Blue Board benefits
   
4. Unlimited employee seat administration
   
5. ProzPay service, a new way to pay your translators: ProzPay
   
6. Access to ProZ.com Pools, pre-screened specialized professionals : Pools
   
7. Member exclusive filters in our new professional directory "Find" by ProZ: Find
   
8. Visibility on the business member world map
   
9. You can now manage your company on the go with ProZ.com Mobile
   
10. Priority assistance in the ProZ.com Support Center
    

1. Plus tier business member badge
   
2. Increased site visibility in the business directory
   
3. One Protemos license: Visit Protemos | Activate Protemos
   
4. Two Professional Plus memberships: Contact [email protected] to activate
   
5. Two CafeTran CAT tool licenses: Visit CafeTran | Activate CafeTran
   
6. Unlimited access to the ProZ.com video library
   
7. Increased number of emails that can be send through ProZ.com Lists
   
8. Access to providers' SecurePRO cards
   

1. Enterprise tier business member badge
   
2. Concierge service via a dedicated account manager
   
3. Highest visibility in the business directory
   
4. Increased visibility within ProZ.com
   
5. Unlimited job postings and freelancer communications
   
6. Individualized training and support
   
7. Professional search assist by ProZ.com staff
   
8. API for your site or TMS application with ProZ.com provided development support
   

5.11 - Services for non paying businesses

Recognized employees of a business at ProZ.com are associated with their employer's identity throughout ProZ.com and have the following services available:
Non paying user business:

1. No business member badge
   
2. Unlimited employee seat administration
   
3. Access to per-use billed ProzPay service, a new way to pay your translators: ProzPay
   
4. Basic listing in the ProZ.com directory of translation companies: Directory
   
5. Access to preview ProZ.com Pools, pre-screened specialized professionals : Pools
   
6. Access to basic filters in the professional directory "Find" by ProZ: Find
   
7. Contact up to 25 professionals per day through job posts and/or professional directory messages, with additional contacts available
   
8. Support for businesses contact: [email protected]
   

5.12 - What if I decide that I am not satisfied with my business membership —can I get a refund?

Yes. When you purchase your membership, you can request a full refund for up to 30 days. Full refunds are only available for your first purchase.

If you are in any way unsatisfied with your business membership experience, contact [email protected], we want to hear from you. A prorated refund corresponding to the remaining months will be issued, less any payment fees that have been charged.

Note that refunds for payments made by credit card, Skrill, or PayPal will be processed using the method that was originally used to make payment, —credit card payments are refunded to the paying credit card, Skrill payments are refunded to the paying Skrill account, etc. Due to high transfer fees, users who pay via wire transfer (either locally or to ProZ.com's bank in the U.S.) or Western Union will be asked to provide an alternate refund method —in this case, either PayPal or Skrill. ProZ.com may also provide refunds via check for those users residing in the United States.

5.13 - Can I upgrade to the other business packages?

Yes. In checkout, your current membership will be calculated into a discount towards purchase of the package of your choice. The discount will depend on the length of remaining membership.

5.14 - Can I downgrade my business package?

Yes, you can downgrade, but instead of cash being returned, your membership period will be extended based on the period of time remaining:

From Plus to Standard and from Enterprise to Plus, it will be extended by 25%.

From Enterprise to Standard, it will be extended by 40%.

To request a downgrade, please contact [email protected]

5.15 - Can I downgrade my business package to a professional package?

No. However, you can request a prorated refund and then purchase a professional package if you made a mistake when purchasing.

6 - Business page

6.1 - How do I edit the information on the business page?

You can use the edit icon you’ll find in your business page’s header:



Make sure that you complete all or most of the information across all five tabs. This information will help your business page be found in the Translation agencies & companies directory.

Click here for more information on how to complete your business page.

6.2 - How can I increase views on my business page?

Here are some quick strategies to keep in mind when trying to increase the views on your business page:

• Make sure that your Blue Board record and your business page are associated.
  
• Complete as many fields as you can in your page’s business data. Languages, industries, services and country are important for search filters, and information like your logo and your website will increase trust and invite clicks. If you have employees, remember to add their profiles and confirm them.
  
• Be active on ProZ.com: complete your profile (including a good profile picture, tagline and name), give WWA feedback to service providers you’ve worked with, post jobs, recruit service providers using ProZ Find, request entries on your Blue Board record and contact professionals using the directory
  
• Consider buying business membership. Among many other benefits, membership allows your company's logo to be displayed in the Blue Board, and business pages are ranked in the the translation agencies & companies directory based on membership tiers: Enterprise members appear first, followed by Plus, then Standard, and the 40,000+ non-member businesses are listed after the business members. Each tier is sorted by LWA rating.

6.3 - I'm a freelancer but I also outsource work as an agency/company, do I need to create two different profiles, one for each?

No, you may have only one individual profile which will allow you to edit your business page, post jobs on your company’s behalf, leave WWA entries in service providers’ profiles, reply to LWA entries made to your Blue Board, and all of the activities that relate to your business’ needs. At the same time, you can use this one profile to participate in forums and KudoZ, quote on job postings, position yourself in the freelancers’ directory, and get involved in all of the activities that relate to your needs as a freelancer.

To find out more about setting your account type to represent you as a freelancer and outsourcer, please see this FAQ.

6.4 - What's the difference between a business page and a profile?

A business page represents your business, and a profile represents a person ─as  freelancer, freelancer and outsourcer, or owner, employee or representative of a company.

The business page is the one that shows up in the translation companies directory, the one that is relevant to translation agencies and companies, and profiles (if they are related to freelancer accounts) show up in the translators and interpreters directory.

The profile is used for logging in to ProZ.com and performing Business page maintenance, job posting and contacting service providers. Individual profiles may be created for employees of your company, and associated to your Business page, so they can use ProZ.com to post jobs or overview your business activity on behalf of your company. Business pages show all the relevant information about your company as well as your Blue Board rating.

For more information about business pages and profiles, you can read this blog article.

6.5 - Do I need to be a Business member in order to have a Business page?

No, you don’t need to have membership in order to create a Business page. If you want to know how to create one, please see this FAQ.

6.6 - How can I create a Business page?

In order to create a Business page, you must first have an active profile (this is the profile you use to log in to the site, and to participate in the community).

You can create a Business page by going to your Profile updater and changing the account type to “Translation agency/company employee or owner”. As you type the name of your company, the following message will show:



Please note that this account type means that this particular profile will not show up in the translators and interpreters directory. Only your Business page will appear in the translation agencies and companies directory.

For more information about directories you can read this FAQ section.

You may also request the creation of business page via a support request. Please make sure to provide:

• Link to an active profile registered for Translation agency/company employee or owner or Freelance and outsourcer which will be affiliated to this Business page.
  
• All the necessary information about your company such as: company name, email, complete address etc.
  

6.7 - Can I have a freelancer profile and also a business page?

If you have a freelancer profile for yourself and also outsource jobs on behalf of a company, choose the account type “Freelancer and outsourcer” in your Profile updater and save the settings.

6.8 - What happens to my company profile now that there are business pages?

Your business page will be used to represent your company. Your profile is necessary to manage your Business page, post jobs, leave WWA entries for Service Providers you’ve worked with, reply to LWA entries on your Blue Board, and other site activities, but it should represent you as an individual ─employee, owner, representative of your company─, and not your company.

6.9 - Who can edit my Business page?

Any employee that has been affiliated with your Business page and who has admin rights can edit it.

You can add employees to your Business page by clicking on the “Add employee” button located at the top of the list of employees on your Business page.

6.10 - How many profiles can be created for employees of my company?

Each individual employee or representative of your company can have a separate profile.

If you have purchased a Plus or Enterprise Business membership package, you can claim two ProZ.com Professional Plus memberships for personal profiles that entitle the holders to hundreds of hours of free training video.

After the creation of these profiles, you can affiliate them to your business page by clicking on the “Add employee” button located at the top of the list of employees on your business page.

6.11 - How can I associate a profile for an employee of my company to my business page?

You can add employees to your business page by clicking on the “Add employee” button located at the top of the list of employees on your Business page.

6.12 - Why isn't my company profile showing my company’s average LWA?

Your company’s average LWA, along with your Blue Board record’s most recent entries and other relevant information, are now visible on your business page. Your business page is separate from your company’s Blue Board record, and the profile that you use for logging in, maintaining your business page and using the site’s other features, like posting jobs.

This change was introduced along with the new business pages. They are different from the company profiles that were used in the past. The advantage of business pages is their new design planned with the needs of businesses in mind.

6.13 - Why does my profile show that I'm an employee of my company?

This is just a designation that let visitors to your profile know that you are affiliated to a certain business and that you may be using the site on that businesses’ behalf. For example, if you post a job, it will show that you have an affiliation to your company.

6.14 - My profile shows an affiliation to a company I have no relation to.

To change which business is marked as your employer, please submit a support request.

6.15 - My Business page has a Blue Board record for a different business associated

If your Business page has been associated with the wrong Blue Board record, please submit a support request.

6.16 - How can I post jobs on behalf of my company/agency now that my company profile is a Business page?

The job posting process is the same. When you use the system to post a job while logged in, you need to select the option “I represent a company” in the Representation section of the form, and your business page will be automatically associated with the form.

6.17 - How can I merge my freelancer and company’s profiles?

If you have two profiles and wish to continue using just one, but don’t wish to lose your KudoZ points and WWA history, please submit a support request.

If you don’t have any KudoZ points or WWA history, you can close the account that you don’t use (by going to the Profile > Settings > Close account), or ask site staff to do it for you by submitting a support request.

6.18 - Do I have to show my business affiliation on my profile?

Your business affiliation will still show under the Affiliations section of your profile, as your Employer. This can’t be hidden unless you are removed as an employee of that business page.To change which business is marked as your employer, or if you wish to remove your business affiliation, please submit a support request.

6.19 - How do I associate my Blue Board record with my business page?

If you already have a Blue Board record and want to associate it to your business page, find your record and above your contact information you’ll find a button that reads “Associate to my business”.

6.20 - How do I add a logo to my business page?

From your business page’s header, where your company logo should be, you can click on the edit button and then upload an image file from your computer or use a URL.

6.21 - What if there is more than one business page for our business?

Please submit a support request to merge your business page.

6.22 - There is a profile affiliated as an employee to my business page who does no longer work for my business/has never worked for my business. What should I do?

You can remove the profile of a past employee “Mark as past employee”. If you do not know this person, you can instead click on “Remove employee”.

6.23 - I want to delete my business page, how can I do that?

Please submit a support request.

6.24 - Where can I find a breakdown of business members by country/region?

In the Translation companies directory, you will find a button that says “Show members map” that will display an interactive map that is updated in real time as businesses become members.

6.25 - Do I need a username and password to edit my company's business page?

Business pages are edited by authorized administrators.

Business pages are managed by administrators that are logged in to their individual profile with employee status and administrator permissions for the business.

To manage your business page, login to your ProZ.com profile and navigate to the business page. If you don't have appropriate administrator rights you can send a request for admin rights by clicking 'claim.'

6.26 - Can I keep my freelancer profile and status if I'm an employee listed on a business page?

Yes, you can have a business page for your company and still use your individual freelancer profile.

ProZ.com business pages are separate from your individual profile. If you are the owner or employee of the business, when you quote on jobs you will have the ability to quote either as an individual or as an agent of a company which you represent. Being an employee or sub contractor to a business will not prohibit you from representing yourself as an individual.