Glossary entry (derived from question below)
German term or phrase:
Aufnahme des Störungsverlaufs
English translation:
detailed recording of the problem
Added to glossary by
Rowan Morrell
Aug 1, 2005 06:06
18 yrs ago
German term
New Zealand
Committed to the Customer
Native in: English (Variant: New Zealand) 
Works in: French to English, German to English, Spanish to English
Aufnahme des Störungsverlaufs
German to English
Bus/Financial
Surveying
Customer Satisfaction Survey
"Wie zufrieden sind sie mit der Störungsannahme durch... ...die Service-Leitstelle von ABC bezüglich:
- Erreichbarkeit der Leitstelle
- Freundlichkeit der mit Arbeiter
- Aufnahme des Störungsverlaufs?"
From the "Service" section of a customer satisfaction survey. (Earlier theories were that "Service" might be "after-sales service", but it seems to be more along the lines of troubleshooting and maintenance, so maybe "servicing".) Those completing the survey have to check on a scale of 1 to 5 how true certain statements are for them. I don't understand what is meant by "Aufnahme des Störungsverlaufs", and can't find a translation for "Störungsverlauf" anywhere, or even one single reference to the word, which is obviously made up. TIA for any light you can shed on it.
- Erreichbarkeit der Leitstelle
- Freundlichkeit der mit Arbeiter
- Aufnahme des Störungsverlaufs?"
From the "Service" section of a customer satisfaction survey. (Earlier theories were that "Service" might be "after-sales service", but it seems to be more along the lines of troubleshooting and maintenance, so maybe "servicing".) Those completing the survey have to check on a scale of 1 to 5 how true certain statements are for them. I don't understand what is meant by "Aufnahme des Störungsverlaufs", and can't find a translation for "Störungsverlauf" anywhere, or even one single reference to the word, which is obviously made up. TIA for any light you can shed on it.
Proposed translations
(English)
| 3 +2 | detailed recording of the problem |
BrigitteHilgner
|
Proposed translations
+2
5 mins
BrigitteHilgner
Austria
Austria
Native in German
Austria
b2b/economics/marketing/market research/
Native in: German
Works in: German to English, French to German, English to German
Related KudoZ points
:
4
German term (edited):
Aufnahme des St�rungsverlaufs
Selected
detailed recording of the problem
I understand this as the ability of the people at the supplier's end to ask for details about the customer's problem and to take relevant notes so that the problem can be dealt with.
4 KudoZ points awarded for this answer.
Comment: "Thanks Brigitte. This time the points are all yours after a couple of narrow misses. Very nice answer. Thanks also to the peer graders for their input. Appreciate everyone's help."
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