Does anyone have experience with eFax? Thread poster: texjax DDS PhD
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texjax DDS PhD 
Local time: 19:54
Member (2006)
English to Italian
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Dear colleagues,
I am considering eFax and I would love to hear the opinions of those who have tried or are currently using this service.
Is it reliable? Any pros/cons/recommendations?
Thank you in advance for your input and have a great day.
| | | | Kevin Fulton
United States
Local time: 19:54
German to English
| Used it for a while | Aug 5, 2014 |
I used eFax for a couple of years. I found it to be reliable and easy to use. However, since I was receiving fewer faxes, and the price increased substantially over time, I dropped the service. When I contacted the company to drop the service, they offered me an additional month at no cost. It took a few email exchanges to convince them that I was dropping the service because I wasn't using it.
| | | | texjax DDS PhD
Local time: 19:54
Member (2006)
English to Italian
+ ...
TOPIC STARTER
Thank you for your reply Kevin. I'm glad to know that it's a reliable service.
Kevin Fulton wrote:
When I contacted the company to drop the service, they offered me an additional month at no cost. It took a few email exchanges to convince them that I was dropping the service because I wasn't using it.
As far as the above, this seems common practice in the US.
I had the same experience with a TV provider and I was quite surprised by it. They do make strong efforts to retain their customer base! 
| | | | | I also used it for a while | Aug 5, 2014 |
Same experience as Kevin: I stopped subscribing to it because I was receiving almost no faxes.
Fax is dead: the (very) few time someone wants to send me a fax number, I ask them to send me pdf instead, and they always accept.
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texjax DDS PhD
Local time: 19:54
Member (2006)
English to Italian
+ ...
TOPIC STARTER
Hi Riccardo,
Yes, fax is on the road to extinction. However I still use it quite often.
Thank you for your input.
Ciao!
| | | | | eFax- reliable, but expensive | Aug 6, 2014 |
eFax is the biggest online fax service provider and offers the most features, but there are quite a few other reliable services that are much less expensive and offer more pages/ month, which might be important to you, since you said you do a lot of faxing. I've used MetroFax (which was actually bought by eFax's parent company, j2 Global) for a few years for personal stuff, and it works great. I have a MyFax account for my business (they were also purchased by j2 Global). I haven't had any probl... See more eFax is the biggest online fax service provider and offers the most features, but there are quite a few other reliable services that are much less expensive and offer more pages/ month, which might be important to you, since you said you do a lot of faxing. I've used MetroFax (which was actually bought by eFax's parent company, j2 Global) for a few years for personal stuff, and it works great. I have a MyFax account for my business (they were also purchased by j2 Global). I haven't had any problems with it either. http://www.findafax.com has a good comparison of online fax services that might help you decide which to choose.
Good luck,
Leo ▲ Collapse
| | | | texjax DDS PhD
Local time: 19:54
Member (2006)
English to Italian
+ ...
TOPIC STARTER
Hi Leo,
Thanks a lot for the link and the interesting and thorough information provided, which is much appreciated.
Have a nice day!
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